Unfortunately, the local bridal industry does not have an accreditation requirement. As such, it is left pretty much to the wedding boutiques to police and decide on cases on their own.
To a certain extent, even the Consumer Association of Singapore (CASE), has limited sway over the boutiques. What makes matters worst, is that time is often a critical issue as a wedding date has already been fixed. As such, depending on how close you are to your wedding, you are literally at the mercy of the boutique as there is little that you can do.
Having said that, it must be noted that all boutiques are businesses and all businesses believe that the best form of advertisement is word of mouth. It is therefore rare that wedding boutiques will deliberately set out to cheat or deceive clients. From my experience, in the majority of cases where brides claim that they are being made to pay hidden costs, almost all of these cases can be attributed to mismatched expectations.
As such, the best way to prevent disputes is for you to do your homework and get everything in black-and-white. The best way to find out a boutique’s reputation is to ask around. Remember, “verbal promises are not worth the paper they are written on!”